Frequently asked questions
- 01
Yes! We clean all accessible areas where your dog might go—backyards, side yards, flower beds, gravel paths, and dog runs. If it’s part of your pet’s territory, it’s part of ours too.
- 02
Absolutely! We’re out there rain, shine, or even light snow, keeping your yard clean. If extreme weather delays us, we’ll reschedule promptly.
- 03
Not at all. As long as we have access to the areas that need cleaning, you don’t need to be there. We’ll even leave a service confirmation through your customer portal.
- 04
No contracts here! We offer flexible, month-to-month service, and you’re free to pause or cancel anytime—no pressure.
- 05
In most cases, yes—if your dog is friendly. If there are signs of aggressive behavior, we may ask that your dog be kept inside during visits to ensure everyone’s safety.
- 06
You can do it all through your customer portal located at the top of the home page! Log in anytime to update your service days, add notes, make payments, or contact our team.
- 07
We safely double bag and place the waste in your trash bin or nicely on the side of your home. If you’d prefer we take it away, just let us know!